We are looking for talented and driven individuals to join a high-impact team at the core of Mihup. This is a highly challenging role that you need to identify the customer need and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality.
- To set a product vision and strategy that delivers unique value based on customer needs and expectations
- Understand competitive landscape from standpoint of strategy and functional capabilities for both voice and speed technology oriented products.
- Establish best practices and processes for product development. Ensure complete adoption of the practices and processes across the organization.
- Work closely with engineering teams and program management to deliver products and features.
- Enable the customer-facing teams with tools and support for product demonstration, product adoption and product debugging.
- Define and implement a data-driven process to measure product adoption and product prioritization.
- Define a scalable framework for product prioritization keeping customer success, sales and engineering teams in mind.
- Create supporting business cases, including financial impact and benefits statements, to support feature /functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations.
- Atleast 4 years experience of working in a managerial role for enterprise contact centre experience and or OEMs
- Internal and exteral stakeholder management skills.
- Experience of working with voice based platforms/ products; managing multiple product lines.
- Experience of AI / ML and its applications to engage enterprise customers.
- Entrepreneurial self-starter and team player.
- Proven track record of launching and managing Enterprise SaaS applications in a multi-site global organization that leverages a hybrid agile development methodology.
- Demonstrated experience managing the full product development life cycle, including product conceptualization, patent assessment, product line development, costing, prototyping.
- Excellent communication skills with experience of providing engaging demo sessions and proof of concept
- Can handle ambiguity and build processes to handle them.
- Should be a qualified engineer with MBA from a premier institute.
- Anything that will let us know more about who you are that you would like to share such as Blogs, Twitter, Dribble, Medium, Instagram, GitHub etc.
Founded in June 2016 and headquartered in Kolkata, Mihup is building a Voice technology platform for enterprises such as customer contact centers, Automotive & Amp; TV OEMs. We currently have some of the best minds of the industry working with us! We already work with the top enterprises in India. Our platform provides capability to build offline VPA for cars and contact center call analysis on a spectrum of criteria and generates suggestions and guidance for the agents and business. We are backed by Accel Partners and Ideaspring Capital.