Mihup

Customer Success Manager


Founded in June 2016 and headquartered in Kolkata, Mihup is building a cutting-edge voice technology platform for the automotive, banking & finance, and consumer electronics sectors. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our clients include global Fortune 500 clients, and we are on track for aggressive expansion in India and globally.

We are seeking a Customer Success Manager to be responsible for solution adoption, empowering Contact Centers to deploy tools that can change their day to day, and drive customer retention. We welcome all people. We celebrate the diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds.

Responsibilities:

  • Driving process change and product adoption through change management, executive-level relationships, project management, and training enablement
  • Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
  • Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
  • Championing and owning customer retention and partnering with Account Managers on upsells
  • Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
  • Confidently working in an ambiguous environment — we are a fast-moving startup!
  • Collaborating internally and externally to solve pain points for your customer

 

Desired Skills & Experience:

  • 5 years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
  • You can tell us how you uncover your customers business needs and align usage of your SaaS product to meet those needs
  • Eager to learn, try new things, and take calculated risks – for significant impact, reward, and fulfillment!
  • Data-driven, a process-oriented individual who can point to ways you’ve up-leveled the product/process and people in your professional experience past

If you are ambitious, make an impact wherever you go, and you’re ready to shape the future of Mihup, we encourage you to apply.