Collections Lead


About us

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market

Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.

Responsibilities

    • Responsible for timely collections of due from customers
    • Oversee daily collection process and proactively monitor outstanding account receivables
    • Lead and supervise Collections team
    • Creating and implementing a strategy to improve the collection of outstanding credit
    • Build and maintain excellent relationships with customers to ensure future payment compliance
    • Perform phone monitoring and random call audits.
    • Set payment collection goals and targets for the collections team
    • Review the interactions of the team with clients to ensure that collections are done  according to company policies and regulations, and customer experience is not compromised
    • Negotiating with customers in cases when non-payment occurs
    • Manage daily/weekly/monthly collection operations within defined targets
    • Maintain and communicate detailed reports to track performance against plan
    • Collaborate with collection strategy team for solutions and implementation within timelines defined by management
    • Ensuring highly customer centric collections and working seamlessly with other key stakeholders (customer support, risk, product & tech) – to ensure portfolio quality & high standard of customer experience.
    • Provide early warning feedback on fraud / default indicators to risk team
    • Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines. Ensuring training to team members and proper adoption
    • Adopt proper records management principle as defined in terms of upkeep and filing of documentation
    • Assist and participate in Internal and External audit reviews and contribute to management responses
    • Building, coaching and mentoring the team; identifying team goals and evaluating team progress.
    • Engage with recovery agencies, monitor effectiveness closely and ensure high collection efficiency
    • Practice collection policies and trend analysis on driving factors impacting the balances
    • Remain informed of any legislative procedural training regarding debt collection

Requirements

    • Bachelor’s/Master’s Degree in Finance, Accounting, Economics or related field
    • 8 – 10 years of relevant Credit and/or Collections experience, preferably managing retail collection operations in credit cards, BNPL etc.
    • Ability to lead, build and motivate collections team
    • Willingness to work in the US time zone
    • Knowledge of and ability to apply accounting principles and procedures
    • Strong ability to negotiate and resolve issues/problems
    • Excellent communication, leadership, and managerial skill
    • Experience in developing and enacting debt recovery plans and strategies to prevent losses
    • Knowledge of MS Office and databases
    • Demonstrated experience of being empathetic with customers
    • Problem-solving and critical-thinking skills